Why shipping or payment terms require review

Both are resolved against live Shopify data, so both can be interrupted by things that are true about your store rather than about the document.

Shipping

The requested method could not be matched. The buyer’s wording does not correspond to any delivery option Shopify offers for this order. Common with buyer-specific language like “Best Way” or a carrier account you do not have configured as an option.

The method matched but is not available. The option exists in your store but Shopify is not offering it for this address, this location, or this order’s contents. Weight limits and country restrictions are usual causes.

The rate changed. You chose an option, then its price changed before the draft was created. The order returns to review rather than being created at a price you did not agree to.

All three are blockers, and all three are resolved the same way: choose from the delivery options Shopify currently offers.

The cost does not match the purchase order. This one is a warning rather than a decision: there is nothing to choose, because Shopify’s price is what gets used. You acknowledge it and continue. See Shipping price differences.

Payment terms

The terms are not available. The document names terms that do not correspond to any of your Shopify payment-terms templates.

The terms are not supported. The document names something that cannot be represented as a Shopify payment term.

The location has no terms configured. The company location in Shopify has no default payment terms, and the document did not settle the question either.

The terms do not match. The document’s terms and the location’s configured terms disagree, so someone has to decide which applies.

The terms changed. Your templates or the location’s configuration changed between your choosing and the draft being created.

All are blockers, and all are resolved by choosing from your current Shopify templates.

The common thread

Both areas read from Shopify at the moment they are needed, rather than from a copy taken earlier. That is why a decision can reopen after you thought it was settled.

It is deliberate. A cached delivery rate or a remembered payment term that no longer exists would put a wrong price or an invalid term on a real draft order, and you would find out from the customer rather than from the app.

Reducing how often you are asked

• Have the choice remembered when you resolve it. Buyer wording is consistent, so one decision usually covers that buyer permanently.
• Set default payment terms on company locations in Shopify.
• Make sure your Shopify shipping configuration actually offers options for the addresses your B2B buyers use.