Payment terms aren’t resolving

Payment terms come from your Shopify payment-terms templates. Nothing can be put on a draft order that is not one of them.

The terms you want are not offered

The template does not exist in Shopify. Create it there — Net 45, or whatever the buyer has been agreed — and it becomes available on the next order.

The location has no terms configured

If the company location in Shopify has no default payment terms and the document did not settle the question, you are asked every time.

The durable fix is in Shopify: set the company location’s default payment terms to what you have actually agreed with that customer. Every future order then starts from the right answer.

The document’s terms disagree with the location’s

Both have an opinion and they differ, so you decide which applies.

This is a commercial question, not a technical one. A buyer writing “Net 60” on their purchase order does not change what you agreed. If they are right, update the location’s terms in Shopify; if not, choose your terms and continue.

It resolved before and now does not

The decision reopens if your templates or the location’s configuration change between your choosing and the draft being created. Choose again and continue.

This is deliberate — creating a draft on terms that no longer exist would put an invalid term on a real order.

The terms cannot be represented

Some wording on a purchase order does not correspond to anything Shopify can express as a payment term. Choose the closest template you do have.

A fixed-date term wants a due date

Terms based on a specific date need that date. Net terms do not — Shopify counts the days from the issue date itself.

The draft was created without terms

If a draft arrives in Shopify carrying no payment terms at all, and you did select some, this is worth reporting rather than working around. Note the purchase order number and the draft order number and see Something still isn’t working.