PO Autopilot FAQ

PO Autopilot works with traditional purchase orders as well as less-structured B2B order requests. Orders can arrive by email, file upload, or the in-app Describe order option.

PO Autopilot supports PDFs, Excel/XLSX files, CSVs, TXT files, images, and scanned documents.

Yes. PO Autopilot can read order details written directly in an email body, not just attached purchase orders.

Yes. Describe order lets you type an order in plain language, such as “Acme needs 12 cases of ABC-500.” It goes through the same matching, checking, and review workflow as an uploaded or emailed order.

Yes. PO Autopilot matches incoming orders to Shopify B2B companies and locations so the draft order is prepared for the correct buyer.

No. Buyers keep sending orders the way they already do — an attached purchase order, order details written in an email, or a spreadsheet. PO Autopilot adapts to the buyer’s conventions rather than asking them to adopt yours.

It brings the unresolved item to you for review instead of silently guessing. Once you approve a buyer-specific mapping, PO Autopilot can remember it for future orders.

Yes. PO Autopilot can remember approved buyer SKU mappings, so a buyer's own product codes can be matched to your Shopify products on future orders.

Yes. Buyer-specific UOM and case-pack mappings can be remembered alongside SKU mappings, helping PO Autopilot interpret how each buyer orders a product.

PO Autopilot can surface issues involving pricing, quantities, units, shipping addresses, inventory, duplicate POs, and other order details that need your attention.

PO Autopilot is designed to resolve what it can and bring anything unclear or inconsistent to you for review before the Shopify draft order is created.

AI helps PO Autopilot read documents and interpret plain-language order requests. Shopify data and merchant-approved rules remain authoritative, and unclear information is brought to you for review.

An order counts when PO Autopilot successfully reads it, matches it against Shopify, and makes it available for review. Creating the Shopify draft happens later.

Source documents are used to process the order and are retained for no more than 90 days. Order data is used to run your workflow, not to train Europa Foundry models, and human access to order content is limited rather than routine.

Yes. Support comes directly from the founder. Send the details of your setup, an unusual purchase order, or a buyer convention that does not fit the usual pattern, and you will get help working through it.