Troubleshooting
Shipping method isn’t resolving
The order keeps asking you to choose a Shopify shipping rate, or no options are offered at all.
Updated
Shipping resolves against the delivery options Shopify offers for that specific order, so most problems here are Shopify configuration rather than reading the document.
No options are offered at all
If the choice is empty, Shopify is not returning any delivery option for this order — and PO Autopilot cannot construct one.
Check in Shopify:
- Does a shipping profile cover the delivery address? B2B orders often go to countries or regions your retail zones do not include.
- Do the rates cover this order’s weight and value? Rates with weight or price conditions silently stop applying to a large order.
- Is the company location’s address complete? An incomplete address can return no rates.
The quickest test is to build a draft order for the same company location and address by hand in Shopify. If Shopify offers no delivery options there either, the problem is entirely in your shipping configuration.
Options are offered but the buyer’s method is not among them
The buyer asked for something you do not offer — a carrier account, a service level, or their own wording like “Best Way”.
Choose the closest Shopify option and have the choice remembered. That buyer’s wording then resolves by itself from the next order onwards.
It resolved before and now does not
Two usual causes:
- The rate changed. If a delivery rate changes between your choosing it and the draft being created, the order returns to review rather than being created at a price you did not agree to. Choose again and continue.
- The option stopped applying. A rate with conditions may not apply to this order’s contents even though it applied to the last one.
Shopify could not be reached
If you see a message about delivery options not being reachable, that is a Shopify connectivity problem rather than a configuration one. Try again shortly, and check the Shopify status page.
The order does not mention shipping
Then nothing is asked, and the draft is created without a delivery option. That is not a failure — add one in Shopify afterwards if the order needs it.
The cost does not match the purchase order
That is a warning rather than a blocker, and Shopify’s price is used. See Shipping price differences.