Order safety
What counts as a processed order
Which things that arrive become a purchase order in PO Autopilot, and which do not.
Updated
“How many orders did we process” has a precise answer, and it is not the same as how many emails arrived or how many files were sent.
What becomes an order
- Each file you upload, one order per file.
- Each order you describe in plain language.
- Each supported attachment on an email — three PDFs in one message are three orders. See Emails with multiple attachments.
- The body of an email that has no supported attachment but does have content. See How email body orders work.
An order counts once it reaches a reviewable state — read, matched against Shopify, and waiting for you. It is not counted at the point you create the Shopify draft order; that step is yours, and it happens later.
What you do after that does not change the count: an order you review and turn into a draft, and one you delete without acting on, both reached review and both count once.
What does not become an order
- A document already sent. Re-sending the same file takes you to the existing order rather than creating a second. See Duplicate order detection.
- A message rejected by approved senders. No order is created at all.
- An unsupported attachment. A
.docxis skipped rather than becoming a failed order. - An empty message with no supported attachment and no usable body.
- A message over the attachment limits — more than 20 supported attachments or more than 50 MB in total. The whole message is rejected.
Things that are one order, not several
- A multi-page purchase order in one file is one order, however many pages or line items it has.
- An order you review over several sittings is one order. Saving decisions does not create anything new.
- An order that fails and is retried stays one order. Where a replacement file is uploaded against a failed order, it keeps the same identity rather than becoming a second one.
Things that are separate orders
- A revised purchase order. A buyer sending a corrected version sends a different document, so it becomes its own order. Delete the superseded one if you do not want it.
- One order split across several files. Attachments are never combined, so each file becomes its own order.
Pricing
Your plan, what it includes, and how many processed orders you have left are on the Pricing page, and the summary at the top of Orders shows where you are in the current period. Plans are managed through Shopify.