Settings and data
Privacy and data
What PO Autopilot stores about your orders and buyers, how long it keeps it, and the controls you have over it.
Updated
Purchase orders carry personal information as a matter of course: a contact name, an email address, a phone number, a delivery address. This article describes what PO Autopilot keeps, for how long, and what you can do about it. The controls are in Settings, under Privacy & data.
What PO Autopilot stores
- Original order files — the files and message text your buyers send.
- Extracted order data — what was read from them, including buyer names, addresses, contact details and line items.
- Decisions you make — the mappings you agreed to, and which Shopify records each order resolved to.
Your Shopify catalogue, companies and contacts are read from Shopify when needed. They are not copied into PO Autopilot and kept.
How long it is kept
Original order files are kept for up to 90 days, so you can compare an order against its source. The file is then deleted automatically; the PO Autopilot order record remains.
Privacy exports are deleted automatically after 7 days.
Everything else stays until you delete it.
Customer data and erasure requests
If a customer asks for a copy of their data, or asks to have it erased, start the request from their customer profile in Shopify Admin. Shopify notifies PO Autopilot automatically — there is nothing to raise here.
Requests and their outcomes appear under Privacy requests. A data request produces a JSON export you can download from that list. The export is private to your store.
Deleting one order
Deleting an order immediately removes its original file and the extracted order data associated with it. Reusable mappings are kept, so a buyer you have already taught is still recognised on their next order.
A draft order already created in Shopify is a Shopify record and is not affected. Delete it in Shopify if you want it gone.
Deleting everything
Delete all order data, in the danger zone, permanently removes all order data PO Autopilot holds for your store: original files, incoming order emails, extracted order data, and the learned buyer, product and unit mappings.
PO Autopilot stays installed and your settings — including your order email address — are kept. Draft orders already created in Shopify are not affected. This cannot be undone.